Signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) crash android

Hi cocos develop team!
Below is the crash reports i got from Google Play Console, my app has reports crash:
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)
ScriptingCore::evalString(char const*, JS::MutableHandle<JS::Value>)

pid: 0, tid: 0 >>> my.packet.name <<<
backtrace:
#00 pc 00000000008b4554 /data/app/my.packet.name-e322-G2Ti9QFtiUvXO65Lg==/lib/arm/libcocos2djs.so (ScriptingCore::evalString(char const*, JS::MutableHandle<JS::Value>)+20)

#01 pc 00000000008b45c4 /data/app/my.packet.name-e322-G2Ti9QFtiUvXO65Lg==/lib/arm/libcocos2djs.so (ScriptingCore::evalString(char const*)+40)

#02 pc 00000000005c50d4 /data/app/my.packet.name-e322-G2Ti9QFtiUvXO65Lg==/lib/arm/libcocos2djs.so (Java_org_cocos2dx_lib_Cocos2dxJavascriptJavaBridge_evalString+124)

#03 pc 00000000001180e1 /data/app/my.packet.name-e322-G2Ti9QFtiUvXO65Lg==/oat/arm/base.odex

i can’t reproduce this issue. Can anyone help me about this?
Thanks!