Cocos creator can't load on my pc's main account

Hi,
I have problem with cocos creator:
It just have loaded when i used my main pc account, cant enter in dashboard.
But I use it normally in another pc account.
Pls help me.

Please make sure your account and password are correct. If you can’t log in if it’s correct, remove the. CocosCreator from the user directory on your system disk, and then reopen creator.

Are there any spaces or special characters in your username? Are you using any special locale settings?

Can you post a screenshot?


My Problem like that :((. It loads forever :((

delete folder path : “C:\Users\username.CocosCreator” and then re-install.

tks u bro <3