Crash in Director->setNextScene()

Hello everybody! I released the game, and began to receive messages to the Google Play Console about the crashes. I can not reproduce them at all, I tested them on several devices. I just can not understand what’s the matter?

backtrace:

#00 pc 0000000000000000
#01 pc 0000000000419a24 /data/app/org.snowpard.SnowBattle-1/lib/arm/libMyGame.so (_ZN7cocos2d8Director12setNextSceneEv+268)
#02 pc 0000000000419600 /data/app/org.snowpard.SnowBattle-1/lib/arm/libMyGame.so (_ZN7cocos2d8Director9drawSceneEv+272)
#03 pc 000000000041c6cc /data/app/org.snowpard.SnowBattle-1/lib/arm/libMyGame.so (_ZN7cocos2d8Director8mainLoopEv+132)
#04 pc 00000000004f2f15 /data/app/org.snowpard.SnowBattle-1/oat/arm/base.odex