Anyone know why a 4k laptop might have problems?

cocos2d-x C++
#1

My game, Pro Strategy Football, runs great on Windows and Mac desktops and laptops, and on iPhones and iPads (thank you, guys!), but one fellow had trouble with his laptop. His display is 4k, and it just won’t start there. He can run it on his desktop, so it’s not a total loss, but I’d love to find out why a 4k laptop might be an issue.

His Specs:
Intel i7-8750H
16 GB RAM
nVidia GTX 1070
Windows 10 Home

#2

Driver issue? Maybe it doesn’t support OpenGL?

Event viewer might have an error when your app starts.

#3

Thanks, I don’t know WHY I always forget Event Viewer, d’oh!!

#4

I bet that it can’t find resources/assets. check how you have implemented multiResolution support.
I saw a few (wrong) tutorials out there… where they covered just ios devices.

I would recommend somthing like this:
if(current_screen_width > mediumRes.width) // do not “==”
{
resDirOrders.pushBack(“xxhd”);
}
…
fileUtils->setSearchPaths(resDirOrders);

or it’s because of something else :smile:

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